Client Support Services

We are here to provide you with the highest level of customer service to ensure your needs are handled correctly and quickly. Our online support center and our customer service representatives are here to help you through any changes you may need in your policy.

If it is after business hours, please call the company on your policy or visit our Payment & Claim Center. Your policy will include a 24-hour claim reporting number and these numbers are also listed on our Payment & Claim Center page. Prior to calling, please have your policy number available for the claims adjuster. You can also call us at 513-422-4504 to report a claim.

Please keep in mind that coverage cannot be bound by email, voice, or fax. Coverage will only be bound with written notification from our office. We are here to help you if you happen to experience a loss.

Below are forms that we have provided to save you time when submitting any customer service request.

Licensed Ohio, however we hold a Non-Resident license in many states (KY, Ind., Ill, Fla, Iowa, GA, Md.) to accommodate our clients with multi-state exposures.  License #'s available upon request.

180 N. Breiel Blvd. Middletown, OH 45042 | Phone: 513-422-4504 | Fax: 513-422-7873 | Toll Free: 888-405-1000 | Email Us | Get Map

Important Note: Effective 1/1/2011, there is important information that will only be provided to our email connected clients via “MoonMail”. Therefore, it is important that Moon & Adrion has your current e-mail address on file and that you do not block any e-mail coming to you from Moon & Adrion.

Provide us with your current e-mail address by e-mailing the agency. Or by calling our office at 1-888-405-1000 (Nationwide Toll Free). You will receive information faster and more securely as well as qualify for “future” paperless discounts as they become available.